Shipping policy

Shipping Policy

Thank you for shopping with Galler. This policy explains how and when your order will reach you.

Order processing
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed after 12:00 pm Eastern Time, or on weekends and holidays, are processed on the next business day. During busy periods and sales, processing may take a little longer. We'll email you if there's any delay.

Where we ship
We ship worldwide. If your country isn't available at checkout, please contact us and we'll do our best to help.

Shipping rates
We offer free standard shipping on US orders over $50 (after discounts, before taxes). US orders under $50 and all international orders are charged a shipping rate based on destination and order weight. The exact cost is shown at checkout before you pay.

Estimated delivery times
Delivery times are estimates that begin once your order has shipped.
United States: 3–7 business days
Canada: 7–14 business days
Rest of world: 10–21 business days
Carriers occasionally experience delays outside our control, especially during holidays or bad weather.

Order tracking
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your parcel to your door.

Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the customer. Please check with your local customs office for details. If a package is refused because these fees weren't paid, return shipping costs may be deducted from any refund.

Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible. We can update the address if the order hasn't shipped yet.

Lost or damaged parcels
Our glass bottles are packed carefully to arrive safely. If your order arrives damaged, or tracking shows it as delivered but you haven't received it, please contact us within 7 days of the delivery date with your order number (and photos of any damage). We'll work with you and the carrier to arrange a replacement or refund.

Questions?
If you have any questions about shipping, please get in touch through our contact page.